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By Design - 4 Reviews - 38 Pearl St, Hyannis, MA - Beauty Salons Reviews - Phone (508) 775-4455
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By Design

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38 Pearl St
Hyannis, MA 02601
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(508) 775-4455
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Beauty Salons

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Personal Care

Reviews

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Best

I had a wondreful experience!!! I had my hair and makeup done. Vanessa did my make-up and Laurie did my hair. They are very talented. I looked beautiful for my wedding. It was so ...

Worst

This was the worst experience I have had at a salon. I had contacted the make-up artist Vanessa Lees several months ago to discuss doing my make-up for my wedding date. She had ...

ok spa 3/15/2010

I have to agree with the bride who had problems with Vanessa's attitude, because I can see that she has one. I have had a facial done at the salon a few times. I can't say that it was outstanding, but somewhat met my needs. I have received a coupon in mail, came to the salon, she rushed to charge me before I even came out of the room, and she was disappointed when she learned that I had a discount, that she sent me herself...A friend of mine had her make up done there, she was happy, however, I didn't find it very successful. more

Great Service, Very talented, 10/18/2008

I had a wondreful experience!!! I had my hair and makeup done. Vanessa did my make-up and Laurie did my hair. They are very talented. I looked beautiful for my wedding. It was so nice to have a service at a salon and have the appointment be on time. I didnt have to wait and I was out when I needed to be. Everyone in the salon was very friendly and pleasant. That was really nice to be around on my wedding day. I highly recommend this salon!!!!!! Thanks Vanessa and Laurie u r AWESOME!!!!!! Pros: Talented,Friendly, nice ambience more

Amazing Experience, Vanessa went above and beyond ,very proffesional!!!! 10/18/2008

I must first respond to the bride who wrote in a negitive review. Wow she seems like she had some issues outside of her makeup! She had quite a lot of free time to write such a review??? It sounds like she had no one else to do her make up and lashed out on Vanessa. My experience at by Design Salon with Vanessa Lees was AMAZING!!! She was right on top of everything. She had emailed me back every time with all my questions, and could not have been any more amazing with making me look beautiful on my wedding day. She even came earlier to my house then planned ,to do two more of my friends that decided last min. that they wanted there makeup done. I recommend her to all my friends who r getting married!!! She is very talented and made my wedding day go very smoothly. She is the BEST !!!!!!! Pros: very clean,bright ambience, great service, friendly staff more

unprofessional and charged me twice what I was quoted after services received! 3/6/2008

This was the worst experience I have had at a salon. I had contacted the make-up artist Vanessa Lees several months ago to discuss doing my make-up for my wedding date. She had told me during our initial conversation that she would be able to accomodate me for make-up (no minimum persons if done on-site) and the hairstyles could be done at the By Design salon. After another bride who was booked that day added another five people from her wedding party to receive services, Vanessa called and asked me if I got my hair done at a different salon she could travel to do my make-up. She said she would ""waive"" her travel fee minimum because of the trouble with the other brides' change in plans (and the period of time when she wasn't returning my phone calls). I just recently went to make-up trial...which was horrible! Not only was the make-up uneven, but she was deffensive to suggestions as to what would make the make-up more my style. When we got to the front counter she upcharged me from the intial $85 (with the waived travel fee) to $155! When I explained our previous conversations to regain clarity in the matter she only stated that I would never find anyone else to travel for less than that! She also mentioned I would not find anyone with the time that was now left before my wedding!!! It was obvious that I was no longer worth her time now that the more important bride had expanded the needs for her service. This experience was absolutley a nightmare and Vanessa's attitude was really horrible. I was really nervous about finding someone else to do my make-up and had already wasted my time and $50 on the trial (which I would have never gone to had I known she was lying and going to charge me for travel & the minimum person charge), but I ended up cancelling the appointment for the wedding date. Now am left scrambling to find someone else. I even called Vanessa to try and see if we could come to some agreement and she has yet to return my call. Pros: nothing Cons: price, professionalism, attitude, reliability more
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