This service at SW Infiniti is poor at best. I have had service on my Infiniti here sporadically for the last two years. I hadn't taken my car there for awhile because my last experience was poor. I decided to give them another shot today. Big mistake. I set up my appt for service online, it was easy and I was confident everything would be arranged for me. I put a note in my service request asking if I could get a loaner car for the time mine is in the shop since I didn't have anyone to pick me up and couldn't waste time waiting on it. I go to school full time and work full time so free time isn't a luxury of mine. I never got a personalized response to my email but did get an automated one stating they had my appt ready. I assumed this meant the loaner car would be ready, but of course assumptions are bad to make. When I arrived this morning, there was no loaner car for me. They were happy to try and up sell me a $680 maintenance package yet could not arrange the loaner car that I asked for over 4 days ago when I made my appt. The guy tried to act like I hadn't asked for a loaner until I showed him the email on my phone from their dealership where I had asked for one. Instead of a loaner car I was told I could wait until the service was completed...I've done that before. It took an hour extra than they said it would last time and I am not prepared to be that frustrated today. I told the sales guy that I can take my car elsewhere for half the price and quicker service. He let me go saying "he understood.". I would like to get dealer maintenance on my car but if this is how SW Infiniti treats their customers, I'd rather pay the Meineke on the corner. The service is pretty comparable and much cheaper there.