My wife and I have been married for three wonderful years. I decided to use a diamond stone from a family heirloom that has been passed down for generations. I went to Moody’s Jewelry to find the perfect wedding band to place it in. One month later I was placing it on her hand. We both agreed we have never seen a more beautiful ring. The problem with the ring, more appropriately the setting, began a little over a year later. We noticed that it sounded as if the stone was rattling. We decided it was best to stop wearing the ring until we could take into a professional at Moody’s to correct the problem which they did. After two months of wearing the ring we once again noticed the rattling sound so once again stopped wearing the ring and took it to Moody’s for repair. This process of wearing the ring one or two months, hearing the rattling, and taking it into Moody’s for repair happened a total of SIX TIMES! After the sixth repair a Moody’s employee told my wife even though she could hear the rattling it was safe to continue wearing the ring. One month after this disaster struck! The diamond was gone. We approached Moody’s to voice our vexation with their employees who mended instead of fixed the ring on six occasions and the employee who told us there is no conceivable way the stone could fall out. Instead of being met with concern and possible ways to amend the situation we were met with resistance in honoring their warranty. The managers would tell us what we wanted to hear rather than truly try to resolve the situation. Eventually the employees ignored me all together. I have contacted Moody’s or left messages on 31 occasions only hearing back a total of 7. My wife also wrote one very heartfelt letter to the owner which we never received any sort of response from. Moody’s has ignored my calls, disregarded their responsibility, and neglecting to truly try to help me.