Went to this resort to spend some time with family. Ate dinner at Flying Fish, was okay, nothing worth bragging about! Did some shopping at ESPN Arcade and a store that sells Disney clothing items. Most employees very unfriendly except one lady working at ESPN ARCADE. She greeted us and was extremely helpful. Took the time to spend a few moments with our kids. Other than that, the rest of the employees seemed "lost!" We were looking for an item to take back home to our son-in-law when a manager came into the store and in front of us, started giving an employee a really hard time, almost yelling. When the manager left, feeling sorry for this employee I asked if everything was alright and the reply was that what I saw was the usual fare at this resort. The resort, itself is a beautiful place, but the majority of people we had contact with seemed to be most unfriendly and really didn't care if we were there or not and certainly what we experienced would have Walt Disney, fuming!