Doesn't walk you through things, so you better know how taxes are done prior to walking into their building. Doesn't inform you of payment prior to beginning, (our previous tax service took the payment out of the refund, Gardener's does not.) Does NOT return phone calls, left 6 messages in 3 days trying desperately to get hold of my tax preparor to answer a question, on the 4th day got a voicemail scolding me for not getting back to her. GUESSED on my tax return about amounts from a previous year. I cancelled the check, picked up my W2's and will NEVER use this service. EVER. OH, and by the way -- I had a 4:30 appointment, and wasn't seen until nearly 6.