We have been impressed with the service received at Bob Dunn Ford. They have a great waiting area if you have to wait with young children. The repair prices are high but I assume it’s like that at all dealerships. If you purchased your vehicle from them they do offer free loaner cars. If you didn’t they do have a shuttle service. I would advise you to be there early if you plan to take advantage of this because you can be waiting a long time for your turn. You can also sign up with Ford and get some great Internet coupons, which allow for some great deals on oil changes, tune ups etc.