The tan factory had always been my favorite place to tan in the valley because of the color I receive from the beds. When it comes to the staff on the other hand, I try to avoid this location at all costs when I need something handled or a question answered! The little snooty, unfriendly, attitude giving manager will make you want to never come back! Non of the girls seem to have any proper training and almost every time I'm in there when the managers working my room has no towel, there are finger prints all over the bed as if it were not properly cleaned ( I only do stand up now) and she forgets to turn on my bed about 80% of the time! In my best opinion if your looking for excellent customer service the Tan Factory is not where you will find it! Good luck!