Being a girl, I was a little hesitant of taking my van into the shop for repair. Thru word of mouth I heard that this was a good place to go. I never felt intimidated or anxious, and everything was explained to me in a curteous manner. I let them repair my fuel pump and starter and they were prompt in getting it done. I feel they did a good job and gave me a good deal without taking advantage. I will continue to refer my friends here.