CMHS, Inc. did a complete all copper replate (with lifetime warranty) on my elderly mother's mobile home in 2004.
The end of July, 2009, they initiated a call to come out and check for any problems, and "surprise" found a water leak under the mobile home. The employee couldn't determine where or what type of leak it was, but he could determine it was going to cost exactly $1,575.
We know this because he wrote $1,575 on the back of his business card ... but failed to give a written estimate.
He then scared my Mom that if she waited too long the leak would cause a much bigger problem if not fixed.
I called CMHS, Inc. and spoke with Bill defended the employee writing the "cost" on the back of his business card, and not giving a written estimate because they can be difficult in determining the specifics until they "do" the job.
When I asked Bill if that's all true, how do you then arrive at a price? Bill had no answer for that. He just continued to give one example after another of how difficult quoting jobs can be.
I then asked about the lifetime warranty from the previous all cooper replate, and Bill assured me that wasn't the problem. He didn't know what or where the problem leak was, but they did know it would cost $1,575.
I asked for a written estimate to be sent to my Mom. Bill was happy to send one out but it wouldn't specify parts or labor because they wouldn't know what the problem was until they actually did the job ... and that would cost $1,575.
If it looks like a scam, talks like a scam and smells like a scam ... it's probably a scam!
If this wasn't a scam against seniors, CMHS, Inc. could have corrected any misunderstanding. Instead, Bill became defensive and unprofessional.
We are going elsewhere where they do know how to be specific with a written estimate. So should you.