I have been getting my glasses and going for checkups at Union Square for about 5 years. I love their collection of funky frames and the sales staff is honest in their feedback about what looks good on you. They clearly explain charges, and if you get contacts from them you can go back for free solution. My only problem with them came earlier this year during the Bausch & Lomb scare with the cleaning solution that was causing eye infections. I had been given this solution with my last order. The only way I new to stop using it was by reading about it - no one from the doctor's office or the sales staff notified me. I feel like they should have been on the phone to every client who received the solution, instead of me having to come in on my own. Overall, good for frame selection, but be a well informed consumer before you start a relationship with these guys.