Howard Cooper Honda is an honest, dependable repair and service provider for Honda cars and trucks. The van service is superb, dropping off at the University of Michigan, among other locations.
The personnel are honest, and the repairs they suggest are in the interest of safety and the well-being of the car - not the profit margin.
However, sometimes being the best means attracting more customers than anyone can handle. The early morning key drop off at the service desk can look like a cattle call, and sometimes your routine repairs can be pushed back due to an automotive emergency that another customer just discovered that morning. Getting an appointment can seem like calling the office of a medical specialist, not the hometown doctor.