We have decided not to take our kids to Moptops. On our first visit to the Cottonwood Mall location, we found they were closed on Sunday, while every other business there is open. We have never been to a mall where the store were allowed to be closed during regular business hours so we had no reason to think they would not be open.
The next day we sat on hold for over 20 minutes to leave a message. Someone called us back and made an appointment for us, so we planned our entire evening around the visit, had supper at the mall (again) and when we arrived, no one could find any appointment for us, so apparently the person who made the appointment forgot to write it down, or she doesnt know how to use the appointment system. We have two small boys and getting anywhere is very difficult and is a major production.
It was a major inconvenience for us to visit the mall twice for no reason, and none of the employees there seemed to care, and were totally apathetic and basically tried to avoid the issue. I wouldn't bother, folks, unless you like being treated like a nobody.