Good: I was impressed with response time. Two employees visited my home. The first was good but not great. The second, Adrian, was awesome. He saw a problem that needed a longer term fix than I was initiailly told. I felt well taken care of and that he was honest and knew what he was doing.. Bad: Again, both employees were good. But, the first employee who visited my home offered a solution that would have needed attention in a year or two versus Adrian who offered a more detailed and expensive solution that would have prevented a visit in the future.. Improvements: None.