Unlike many practices today, you can actually talk to someone when you call. The office has two doctors and an ophthalmologist (whom I've never seen). The doctors are great. They take their time to listen to you without rushing you through the door. They have great bedside manners, and talk you through concerns, questions you may have about your health and/or medication. I strongly recommend this doctor. Appointments are generally pretty easy to get and they even have early Saturday hours for emergencies.