I was in such a quandary last winter when my water heater broke! No hot water! I called Master Plumbing and they came out that same day. My water heater was fixed in a matter of hours and the bill was unbelievably low! I expected much more! I felt like the work was good and the repairmen were knowledgeable. And, they were friendly! I felt like an important customer, not just someone who was depending on them to help me.