I went in with hair down past the middle of my back.. I also see a woman had a similar situation.. i went to a stylist named Juline, I told her I just wanted like two inches off to make it look healthy because I grow it out to donate to locks of love. Needless to say she took way more than two inches off and it will take me another year to grow it out to donate now. I'm not emotionally attached to my hair but its still disappointing when you're paying good money for a stylist. Also, she was very spacey like she was not paying attention... talked too much and was WAY too loud for my liking. The owner also told me there is nothing they can do because the stylists rent their booths, so if you want to go someone that is not willing to revoke rent from an unreputable stylist I would go here.