The word incompetent comes to mind, though they may not really be that bad, but far from being pros. I went in for a $79 air conditioning recharged and walked out with a $1200+ bill and it still didn't work properly!!!!! Mind you they had to do a conversion from the old freon system (about $600), but they claimed there was something more to why it was not working. They had the car on an off for over a month, ended up refunding me about 1/2 the cost, but still the system does not work, in fact another mechanic believes its possible that they only made things worse by jump starting the a/c compressor. Looking back on things you would think that an ethical company or person would not do a $600 conversion until they found out what the problem with the system was in the 1st place! The manager Ridge is not the sharpest tool in the shed. He loves using phrases like, "I can respect your frustration" and such but never really made me feel like a they wanted to make things right. Also I have a neighbor who went to them for a $1200 brake job on her BMW and she says the car still does not brake like it should and the brakes squeak.
LEASON TO ALL: don't go to a mechanic in a beach community that overlooks the beautiful Elliott Bay.