Dr. O is a flaky egotist. His exam is rushed and cursory, and I believe the inserts he had made for me are faulty as a result of his being more interested in telling me about his music hobby than in measuring my feet. He relied on his suspect memory rather than taking notes. His office smells musty and is unwelcoming: the tiny waiting area features a radio playing too loud, posters of toe fungus, and WWII newspaper pages with terms offensive to people of Japanese heritage. I recoil at the idea of going back to his office, but because my inserts are faulty and I paid good money for them, I am going to first try to get him to make them right before I seek out a more professional podiatrist with a clean office. His clientele includes low-income, uneducated people (by his own admission), and I suspect he likes that so he can get away with his flakiness.