We moved into a new house a year and a half ago, and it was the first time we had done anything like watching our own house be built.
Fortunately, I had a good deal of confidence in the builders, as a handful of acquaintences had complimented their reliability and the fact that they stand by their work.
During the first year we were in the house, I had a number of issues, as is often the case. Each time when I called with something, McStain would send a contractor out to have it fixed immediately. I'd recommend a McStain house to anyone.