I've used Jerry at Soft Paws for years now, and trust me, my dog is a handful. We left him in a kennel at the vet only once and we came back a day later and he had a big sign on his cage saying "He Bites" and the poor puppy was so miserable. Since then, we've used Soft Paws. I was a little leery of letting people have the codes to my alarms, and keys to my house, but I have never found a hair out of place when I returned. It's a relief to know I can go away without feeling too guilty about the pets left behind.