I have been using this trash service for over a year and have never had a problem. I'm in a neighborhood where this trash service will pick up the trash from right next to my garage, so that makes taking out the trash a lot easier and the neighborhood looks nice without trash cans sitting out in the street. When I moved into my house, I was given a card for the first three months of service free, and I had no problem getting that when I mailed in the card. There are very few days that they don't come (I was surprised that they work all but just a few holidays), and they have always taken all of the trash that I had outside, even when I put a few boxes next to the trash can that didn't fit (though the agreement said they didn't have to take those). I've called them twice with questions and I've always gotten a really nice person who was extremely helpful.
From reading the other review, it sounds like someone else has had trouble, but we haven't had any problems. Maybe it has something to do with the fact that almost everyone in my neighborhood uses their service.