We have been using this phone/cable company for about 5 years now. We have never had a problem with it. They offer "bundled" service where you get a discount for the more services you use that they carry. Such as if you get your cable, phone & internet through them you will save 30% off of your bill which can save you lots of money. We rarely ever lose our cable or phone service during storms and their customer service representatives are always friendly and courteous on the phone. The rates are very competitive.