This is a real first class hotel. I went on my vacation there on a recommendation from a friend of the family as an excellent place for a quick vacation getaway. They were right.
From the moment we arrived, we had outstanding service. After we had pulled up and given the bellhop our name, our luggage was whisked away to our room. The front desk staff greeted us by name. We were upgraded to a better room since it was available, and were checked in cordially within 15 minutes with all of our questions answered.
The room was not big, but everything was nicely arranged and the furniture was real. It's a silly little thing, but the bed was a true, honest to god luxury mattress. I don't ask much of my hotel rooms, but for me the bed is a focal point.
We did enjoy the setting, which is much different from anything in colder climates. It's a romantic garden setting, with your door opening to the outside in the garden room we were in. Our back door opened to a fountain and small courtyard. There is a small bridge over a series of ponds and waterfalls as you enter from the valet area, with the swans present that they are famous for. The hotel restaurant is very well known, and although we did not dine there, we did sample room service, and it was prompt and tasty.
Our requests of the concierge were answered promptly, and he recommended a Mexican restaurant which is now my favorite in LA. He was very competent and had a number of good recommendations for dining and entertainment.
Requests to housekeeping were answered and delivered within 15-20 minutes, and they did exactly as we asked.
Overall, I give them points for providing anything and everything we wanted in a very discreet and timely manner. I felt as if I could ask for an elephant, and they would simply ask what size and color and what time to deliver and they would find a way to do it discreetly.