It's not something you would expect from an auto repair shop. They have some really nice offices and the shops are hidden away from the public view. You wouldn't even know that the shop is just next door. The waiting area has a high ceiling, big screen TV, up to date magazines and a big fish tank. I wouldn't mind waiting an extra 1 hour in there. The work took a little longer that I expected because they had to special order some parts for my vehicle, but I didn't care, because my insurance company paid for all of the expenses.