Our assessment of Ben Bridge (downtown location) is that your experience with the store will be most dependent on the salesperson you happen to work with. We were lucky enough to get a great salesperson (I believe her name was Jennifer) who was very knowledgable, patient, helpful and not pushy at all. We had some problems getting the ring sized right, but she assured us that they would keep trying until it was right. I do have reservations about the skill of the person who sizes the ring, though. And the other salespeople we dealt with on subsequent visits to pick up the resized ring were not so good. If we had had one of them helping us initially, I don't think we would have been very confident about buying from Ben Bridge.