This is definitely NOT the store it used to be! I shopped at this store religiously from 1994 to 1996. During that time I had a great relationship with one of the Guitar Salespeople who always took care of me. When he left the store went quickly down hill. He returned to the store in 2004, and so did I. He left again later that year, and I was left with apathetical uncaring sales people to deal with. I go back every now and then hoping it will get better, but it has only gotten worse. The store manager is a nice guy, but he hires bad sales people, and the service is horrible. I will spend the extra time to drive to Guitar Center to get the care I need.