Don't know how anyone couldn't be happy with Dr Hurst and her staff. I have been going there over 15 yrs and never heard foul language or a bad word said to anyone. There is staff there from many years ago. When I had to put my dog down after 15 yrs, they were very compassionate and concerned about my well-being. Dr Hurst's busy schedule proves how wonderful her business is! She is a kick in the pants also, really enjoy joking with her.