Have purchased pets, accessories and food from this store. Some of the experiences were great,and some were very disappointing. I usually go to Petco first, and if I cannot find what I need there I go to Pet Center. The staff seems pretty knowledgeable in their animals and needs, but for front desk service it's hit or miss for knowledgeable and friendly service. They have some good connections in getting custom orders that bigger stores won't bother with.