We have lived in the City of Katy since 1984 and were involved in city open public discussions between Mall Representatives and CIty of Katy for approval of the Katy Mills Mall. RainForest Cafe was to be an exceptional corner stone for the NEW Mall.
We have visited the restaurant with (required) Katy Elementary, Junior High and High School functions and as an extended family (family of 4 + grandparents). We too wanted to embrace this new restaurant, purchased memberships and are regularly sent coupons.
Every visit ( approx 20 since they opened) have resulted in extremely long wait for tables (reservations for members were made 24 hrs in advance), slow, unfriendly service, food served too little, too late, too cold + melted ice cream, etc.
DON'T WASTE YOUR MONEY:Even if you too have the discount/free coupons! Will never go back unless required by school activity.
RE: handling of handicapped/elderly grandparent: we had reservations a few years ago and arrived to be told we had to wait another hour to hour and 1/2!!!! I asked why and could they seat my Mother who was unable to stand. The manager said they had over booked, people were taking too long to eat and was unwilling to seat her for THEIR error. Finally I suggested they hand me a chair from the closest vacant table. I wa told they needed the chair. I walked over quietly picked up a chair and had my Mother sit on it next in line! I then told the manager they were in violation of the Americans with Disabilities Act: we were offered no accommodations for their error in overbooking and poor handling of a senior citizen.
When we were seated the wait staff was busily discussing personal matters and ignoring the customers: food was not brought to the table in a timely manner and arrived cold, ice cream arrived melted, etc. Service was so bad repeatedly I had to ask my spouse and my Father to please flag down another wait staff to call our assigned waitstaff to our table. WORST SERVICE EVER: EVERYTIME OF 20+ VISITS!!! DON'T WASE YOUR MONEY AND TIME! If you MUST go: go during off hours: mid afternoon, weekdays, etc.
GO to original City of Katy Los Cucos for great food instead!