The experience was shocking. I went in as a new patient, and filled out all the paperwork. Then on the form I explained that I had hurt my back at work, and needed to visit my family physician. After 45 minutes, a woman came into the room. She became very accusational, her eyes got watery - and she made me leave the office. I told her my injury happened at work, and I had the paperwork to verify everything needed. She told me "Why should I even trust you, I don't even know who you are." Asked her, "Are you telling me the Doctor won't treat me as a patient after waiting a week to get in - having insurance and an injury. She said no. Was watery eyed and crazy acting." Never experienced anything like this before in my life, avoid going through what just happened to me if you are a new patient.