A friend and I went in for a "journey" and neither of us were particularly impressed with anything at this spa "haven" that i had previously heard so much about. Wile a few of the aestheticians were sweet, some of them were downright rude and none of them told us their names, (which made figuring out the tip envelopes a little awkward.
On another separate occasion, we held a friend's bachlorette "spa day" - think again ladies!! The customer service at this venue has a bit to be desired. They are not terribly accomodating and considering the number of options of spas in the city and the prices that they were charging...they could at the very least be a bit more pleasant
In the field of NYC spas, I dont think we have to settle for mediocrity and indifference on our pampering days!