I recently bought about $4k worth of furniture from Jerome's and it was the worst experience of any store I have been to. I had read all of the previous poor reviews about delivery and customer service, but there was a store fairly close so I thought I would give them a chance.
I asked several times about whether the items were in stock, in which I was told it was. The same day delivery is a joke, as they were too busy. I agreed to have the items delivered between 10:00 and 2:30, and of course they show up at 2:30 pm. Only 5 of the 7 pieces were delivered and it took a trip back to the store with my receipt to convince them that I was owed the rest of the furniture.
They apologized, waived the delivery charge, and set the new time for 10:00 pm to 12:30 am that same day. I was called several times with delays and different deadlines. At 1:00am they called me and asked if they could come by at 2:00am to 2:30am. Obviously that is unacceptable, so I canceled.
I called the store to find out the new time, as I was suppose to get a call by 6:00 pm that never happened. Back to the store with my receipt, and another hour wasted.
What ever you do, stay away from Jerome's.