I have had my ups and down with this gym. It is a great place to go and work out, but the customer service has got to improve. The people are rude on the phone, and will constantly send you the bill for another member (in this case, my father in law). They tried to stick my husband with the bill for my father in laws past due account. Constantly we were on the phone with them trying to clue them in, to no avail. Finally my father in law went down there and got it taken care of. Good thing.