It's a really narrow, small store. They have almost everything you need for whatever instrument your looking for including accessories or replacement parts. They also give lessons for certain instruments. Plus, they have people who can repair your instrument too.
The only problem we encountered once was when we bought a mouthpiece for one of the instruments, but didn't bring the instrument with us because it was something we had bought before. Unfortunately, when we brought it home and tried to fit it onto the instrument it wouldn't go in.
So we had to bring it back, and I think we brought the instrument with us this time, but they made a big fuss over us just wanting to exchange it. Not like we were returning it!!! The thing was still brand new. Came back immediately the next day.
The person behind the counter acted all annoyed and as if we didn't know anything. Somehow they got it to fit onto the instrument, but we could tell they forced it on! You're not suppose to do that! Anyway, we haven't been back there since because of that one bad customer service experience. We used to go there all the time and now not anymore!