In my opinion, no matter where you take your precious family photos, you are taking a risk. However, Techlab is a risk worth taking. I trust them with my personal photos as well as with my children's photos. We have been there several times and have never had a bad experience. We can, at times, be very demanding when it comes to our photos and we have never heard a complaint from anyone at Techlab regarding any request we have made. We have had film developed, disposable cameras developed, prints made from digital images, bought frames and more. We have used them in person and we have placed orders through their website. The staff has always been friendly and our orders are always on time and correct.
I understand that some people have bad experiences, but they are usually just isolated experiences. Since I have used the services provied by Techlab for over a year, I believe that they have shown my family and I how they choose to run their business. As for these negative reviews listed here, I will continue to use Techlab.