I visited the HGC on I-45 in Spring, just south of Rayford, and had an issue that needed the "Supervisor's" approval. The supervisor is the guy who checks receipts as you leave, and the workers at HGC are very afraid of him. The poor woman there explained that she would get fired if she attempted to resolve my problem, so I asked who was going to fire her and I would speak with him. She was too afraid to even approach him, and simply pointed him out to me. Although he did resolve my problem in the end, I cannot begin to describe how rude and pompous this guy was! Not only to me, but to the poor workers as well. I left sorry I had ever spent any money there, and resolved NEVER to go there again. There are way too many places to shop for gardening items that treat customers (and workers) with respect, and appreciate customers' hard-earned dollars. Not only was this "supervisor" a total a$$, but he also gave me the creeps. I would like to point out that he was the only non-hispanic person working there. Total jerk with a capital J. I really feel badly for the people who have to work under him. Their job must be a total nightmare.
Please, I encourage you to go to Lowe's, Home Depot, or, even better, a business like Houston Plant & Garden World on I-45 just south of 1960, Arbor Gate or RCW. All of these places will greet you with a smile, and let you know they appreciate your business. DO NOT shop at HGC. TWO thumbs down.
I wish I could give a negative star rating. That is how bad this business is.