We contacted this company when our furnace bit the dust. The company were prompt in setting up an appointment and on time the day of the appointment. They suggested what we needed and gave a few different options to choose from. They didn't try to steer us to the most expensive model - which most companies try to do. It was suggested that we really only needed one of the middle range furnaces for our home. I was very happy with their installation also. It was quick and they hardly made a mess.