Ok so I went to shout yesterday for my Senior Prom with a party of 40 people. We made these dinner reservations for a party of this size a month and a half ago. We arrived at the restaurant a few minutes before our reservations and they had us standing at the entrance for 30 minutes just to tell us that they didn't have enough tables to accommodate a group this large, so they divided us up into groups. The first group was seated but it took 45 minutes to an hour for the last group to be seated, in the back of the restaurant.
So that last group, that I was apart of, ended up waiting for our water, our waiter to take our orders, and our food. It took so long that the first group was able to have tapas, entrees, and dessert. The last group ended up having the food to go. And on top of that we still had to pay a 20% gratuity. What the hell? They did not deserve a tip at all. But the waiter who was waiting on the tables was extremely rude. My friend went and told him that he's attitude was unacceptable and he was said "I wasn't rude. I wasn't trying to be. Tell me who's the person that wants to bitch and complain." My friend went off. He totally insulted my friend. And then the manager came and the waiter was like "I'm sorry if you guys thought I was being rude. It wasn't intentional. I'm sorry if you felt that way. Now I hope you guys have a good time at your prom. Thank you for coming to Shout." I was not taking the bullshit. The party bus had already arrived to pick us up and my table had their food, but the last table didn't. After the waiter problem, they ended up getting their food 10 minutes afterward, and we ended up eating on the bus. Tell me why those guys messed up my order. I ordered a super crunchy roll and got regular sushi. Its only sushi but fried. I ended up getting to prom at 9:30 and my prom ends at 11. I was highly upset. They ruined my senior prom, and I'm never going there again. They were an inconvenience to me and their food was disgusting. I'm completely disgusted with that restaurant.