This company is a retail store for cingular. The employees are helpful, but only when beckoned. The have a very limited stock of phones, which are overpriced. They also have many accessories, which are also overpriced. However, the store carries a lot of brochures and service plans and the employees are very knowledgable on their products. Therefore if you ask the right questions, you'll get good answers. They also do equipment upgrades and insurrance claims.