I took two older vehicles into this location to be looked at and repaired.
After 2-3 weeks, I was told that one couldn't be fixed and junk it. The 2nd car, which should have been an easy fix, was too much trouble for them because they say they do not know how to work on older vehicles, nor have a guide to figure out the charge.. I was told to take it to another shop that they named. I was also told that they couldn't tell me if I needed anything as the person hadn't even looked at it.
When offered to have a guide brought in, they agreed, then when brought in, was given a brush off after spending extra money for the guide.
When the vehicles were towed to my residence, the driver just dropped them off with the keys inside, windows rolled down and without letting anyone know they had done so.
I had always thought Firestone was a good business to deal with. IMO, this particular store's employees do not care.