My kid just got her braces three months ago but she's been going to Dr Jen Martin for four years for teeth checks. The office staff is always very friendly. Each visit earns 'martin money' that the kids can use to purchase prizes when they have enough. When it was finally time to get the braces, they explained the complete process, step by step, so my kid wouldn't get scared. They really made sure she was comfortable. We've been very happy with the service we've received.