Goodway Graphics (Rick Joly) provides printing services for my graduate school's flagship journal (The Fletcher Forum of World Affairs), and I was in charge of working with them to print and distribute the journal.
Rick's service to us was excellent. As a student publication, we have a high turnover of staff and not always enough training for the replacement crew. There were certain tasks that I was supposed to do that no one told me about, and Rick was always there to educate me and remind me, even though it wasn't his job. He knows his job inside out and loves it.
I didn't give the company 5 stars because there was one time when a journal batch was shipped out late to our subscribers, and it was Rick's fault. But this was only once in all the years that the journal has worked with him. I know my predecessors, too, enjoyed his services.