These people are very professional. I called and made the appointment. The lady who answered the phone was very polite and accommodating. The inspector showed up at the appointed time and was very throrough and quick with the inspection. He did not linger around. He even put on paper booties, like the ones used by medical professionals, in the operating room, so the carpet in our house will not become dirty. The price was also quite reasonable. We did our repairs and called them back for a reinspection. The same person came back to do the reinspection, and again, he was very professional. I highly recommend them.