I went there and got a retainer to help among other things a jaw problem I have (TMJ). At first, they were nice. But recently I was in the hospital for awhile and couldn't use my retainer, and once I got out I couldn't wait to get it readjusted so I could use it again (my teeth had moved since the hospital visit, I was in there awhile!). I called this place several times expressing that I wanted to get my retainer readjusted. I kept calling back, being polite, mentioning that I was in a lot of pain and wanted to use the retainer to reduce my pain. But it's been about a month and they haven't called me back. I'm just so annoyed that they don't seem to care about how much pain I'm in. I now have an appointment with another orthodonist and may need to pay for another retainer with them. I would never go back to this particular orthodontist again.