Please note that my low rating is not for the OBs I saw, but for the receptionists at the front desk and also the sonographer who took my ultrasound. The receptionists are very cold. When I called one receptionist to make an appointment when I had symptoms of miscarriage, the receptionist was very impatient. After I described the situation, she sounded as if my call was bothering her and asked me "so what do you want?" The sonographer was even much worse. When the ultrasound was taken, I was under significant pain as I was undergoing miscarriage right then. From the time she started taking ultrasound, she was very rude and yelled at me for sitting in the wrong position. Throughout the process, she made me feel like I was an inconveniency to her at best. It was a horrible experience, especially so since I was going through a lot of pain, both mentally and physically at the same time. The OBs I saw, on the other hand, were very professional and considerate. However, I wouldn't consider going back to Overlake again based on my unpleasant experience with the receptionist(s) and the sonographer.