I'm the one that recommended All Floors (Bob Williams) to my friend. My friend posted a review here, and said that Bob Williams had been recommended to him, so I felt I should explain.
About 8 or 10 years ago, they floated (leveled) an uneven floor and laid down a laminate "wood" flooring. At that time, they did good work at a good price and in a reasonable amount of time. So naturally I recommended the company.
Obviously, times have changed. I am now dismayed at the embarrassment that Bob Williams has caused me. Based on other people's reviews, it doesn't look like this company is still in the service business. If Bob Williams is no longer in the actual flooring business, he should shutter his shop. I am so disappointed to have been made a fool.