I really wanted to like Kiehl's skin products. They don't test on animals, they use lots of natural ingredients, the company has been around for awhile, and they have a nice, simple logo. All things I like. Plus, it's expensive, so it must be good stuff, right? Their famous facial cleanser didn't seem so great to me, and left my face oily. The staff at the store seemed awfully uninformed to be working in such a specialized retail store. I left unimpressed.