Good: I liked their website.. Bad: Excessive testing, conceted doctor, doctor did not verify Rx accuratly, glasses were not correct, did not accept warranty but tried to pass off that the patient did not understand that it takes a few days to get used to. Do you have to wait in the optometry chair for 2 days? No, when they can snap you into focus then when you put your glasses on they should do the same.. Improvements: I would like them to close or give me a full refund and refund my insurance.. Other: Don't let people bully you when it comes to your healthcare. For the money these people make they don't get to make mistakes or treat patients like crap, and especially don't humor them standing by their mistake or mistreatment. These are crooks as far as I'm concerned. They did the same thing to someone when I went in for the exam. They will do it to you. You cannot trust this business..