I brought a crashed hard drive to them and explained to them upon entering the establishment that it was crashed, would not boot up and needed replacement. I have a technological background; so I wasn't completely oblivious to what makes a computer work. Yet, this idiot techs tried to convince me of my need to get it diagnosed first. The time it took me to fill out the papers and then get to my car, I got a phone call from them telling me that it was crashed and needed to be replaced. So I purchased a new hard drive and they wanted to charge me $35 for just plugging in my computer and seeing it not boot and another charge for replacing/installing the new hard drive (another $60). I argued that they learned nothing more then I told them and they did nothing more then I did to come to that conclusion and refused to pay them for that service. Needless to say, after making enough noise, they gave me credit for the diagnosis towards the installation feel. DON'T LET THEM RUN OVER YOU. THEY WILL DAMN SURE TRY!!!