AWFUL! ABSOLUTELY AWFUL! NEVER DO BUSINESS WITH STOVES-N-STUFF! Bought a wood stove insert in 2009 -could never close the baffle on the chimney flue properly since the day it was installed. They gave my wife and I every excuse in the book -never offered to come take a look. This Oct. 2011, they finally admitted there was a manufacturing defect. They ordered parts, but they took 6 weeks to come in, and ended up being the wrong parts. Spoke with the owner who asssured me he would send someone out after he checked with the manufacturer. He never called back -typical of anyone you deal with there. When my wife called to inquire (now Dec. '11) because she has to sit in the house with her COAT ON, he said he couldn't come until a week later because he had "other customers yelling at him" for their problems and needed to help them first. They lie, they have no customer service -just excuses and no results. SHOP ELSEWHERE AND SAVE YOURSELF THE HASSLE!